READYBOOK PRIVACY POLICY
Here at Reddybook, your privacy is important to us. This Privacy Policy page informs you what we may collect from your use of Reddybook and what we do with that information. You should therefore read this policy carefully before registering and making use of the services offered by Reddybook. By using Reddybook, you accept the way we handle the data we have collected about you in accordance with this policy.
Introduction
Reddybook is an online gaming and betting website, to provide you with the service seamlessly, we would need some basics of information from you. Not having details like your name or contact number will block us from creating your account and processing your items.
This Privacy Policy includes all information related to data, how we take it, use and share (if we do) it and how long we keep it. Additionally, this Privacy Policy informs you about your rights with respect to your data.
If after going through this, you’re still unsure or have any questions, do reach out. Our team will gladly explain it in more depth.
Information We Collect
We collect two types of information — what you give us directly, and what gets recorded automatically when you use the platform.
What you give us directly:
- Your full name and date of birth when you register.
- Your mobile number and email address.
- Identity documents if we ask you to verify your account.
- Bank account or payment details when you deposit or withdraw.
- Any messages you send us through support or live chat.
What gets recorded automatically:
- Your IP address and general location.
- The device you are using , phone type , browser type , operating system.
- How many hours you spend on our site,
- The pages you visit in our site
- Your gaming and betting activities on the site.
- Login time , session length , log out time.
We only collect the information that we need. The information listed above is necessary for us.
How We Use Information
Your data helps us run the platform and give you a better experience.we use the information for:
Account set-up and management — we set up your account , make identity verification and maintain your account.
Handling transactions — To make sure that your transactions and bonuses are processed correctly.
Customer support — We take a look at your account when you call, so that we can help you quicker.
Fraud Prevention — We are keeping an eye on all activity on accounts to detect anything unusual and prevent misuse of the platform.
Legal – Certain user data has to be collected and stored in accordance with some laws. We adhere to those rules.
Platform improvement — We consider the way that people are using the site and make improvements to it, or resolve issues, based on that.
Communication — we may provide you with information about your account, new features or changes to our policies.
Your information stays within Reddybook and with the limited partners we work with for operations.
Cookies & Tracking Technologies
When you visit a website, a little piece of data called a cookie is saved on your computer. They retain data from the website, including your login credentials and preferences.
Reddybook uses cookies to serve the following purposes:
- To enable you to stay logged in during a session otherwise you may need to log in every few minutes.
- To recall your settings and preferences on the platform.
- To gain insight into popular and non-popular pages, as well as what needs improvement.
- To identify any unusual or suspicious activity taking place on your account.
Most browsers enable the control of cookies via their settings. You may refuse to accept cookies at any time or delete them at any time. However, if you do disable cookies it may impact the way some parts of this site function for you.
We do not place cookies from this website on other sites or sell your browsing habits to anyone.
Data Storage & Security
To ensure your personal and financial information is secure, we employ encryption and other normal security measures.
To do that we make sure that every page that has your information or payment details on it is locked with something called SSL.
- This means that when you input your information on these pages it is protected.
- We also restrict access to your sensitive data to our employees.
- We also check our systems all the time to find any problems with security so we can fix them before they cause any trouble.
This helps us keep your data protected. We do this by performing security tests on our systems to find out if there are any weaknesses. Secure payment information storage by our payment processors.
However, no system in the world is 100% secure. Should a security incident ever occur and impact on your data, we will notify you of the incident as soon as possible and take steps to resolve the issue promptly.
Information Sharing Practices
We don’t miss or sell your personal data. But there are a few situations where we may need to share some of your information:
Payment partners – We provide all relevant payment information to our banking and payment processing partners to ensure an accurate payment process.
Identity verification – When it is necessary to verify the identity, your documents may be sent to a verification service that we trust.
Legal requirements — We are legally required to comply with a court order, government authority or law enforcement if we are contacted by them to submit data about a user.
Information may be shared with relevant authorities in the event of a case of fraud or illegal activity being investigated.
In all of the above cases, we share only what is necessary and not your full profile or every transaction you have ever made.
Third-Party Services
Reddybook works with a small number of third-party companies, for payments, identity checks, and platform analytics. These companies are chosen carefully.
However, once you leave our website by clicking a link to another site, their own privacy policy applies, not ours. We do not control what those sites collect or how they use it.
We recommend checking the privacy policy of any third-party site before you share your details there.
User Rights & Choices
You have rights over your own data. Here is what you can ask us to do:
Access: You can request information about your personal data that we have.
Correction:If any information in your account is incorrect, please request it be corrected.
Deletion: You can ask us to delete your account and personal information. We will do this unless legally required to keep some records.
Opt-out: You can choose to stop getting promotional messages from us at any time with the unsubscribe link in each promotional email.
To exercise any of these rights, contact our support team with your request. We will respond within a reasonable time.
Data Retention Policy
We keep your data only for as long as we actually need it. Once the purpose is served, we delete it or make it anonymous.
- Your account information will be stored for as long as your account is active.
- Your account may be stored after closing your account for up to 5 years for regulatory and financial compliance purposes as required by law.
- Your transaction information will be stored as required by Indian financial law.
- Support chat logs are stored for up to 12 months.
We do not hold on to your data longer than we need to. Storage costs money, and unnecessary data is also a security risk, so there is no reason for us to keep it.
Children's Privacy
Reddybook is strictly for people who are 18 years of age or older. We do not knowingly collect any personal data from anyone under 18.
If we find out that a minor has somehow created an account and shared their data with us, we will delete that information immediately and close the account.
If you are a parent or guardian and believe your child has used this platform, please contact us right away so we can take action.
International Data Transfers
Reddybook is mainly based in India but we use some third-party tools and services, like cloud storage, analytics, etc., that may send your data to their servers located in countries other than India.
In those cases we ensure that they meet proper data protection measures and do not transfer data to countries that have weaker privacy protection without appropriate safeguards in place.
By using Reddybook, you acknowledge we can use your information as stated.
Updates To This Privacy Policy
We may update this policy when our platform changes, when new laws come into effect, or when we add new services. The date at the top of this page will always show when it was last changed.
For significant updates, we will try to notify you by email or through a notice on the website. But it is also a good habit to check this page once in a while on your own.
Using Reddybook after a policy update means you accept the new version.
Contact Information
Questions about this policy? Want to request access to your data or have something corrected? Our support team can help you with all of that.
When you reach out, mention your registered username or mobile number. So that we can find your account without delay and give you a quick solution. When you contact us we get back to you in 24 hours or less on business days.